Privacy Policy

Effective Date: January 1, 2026

1. Information We Collect

• Name
• Email address
• Phone number
• Reservation details (check-in/check-out dates, guest information)
• Payment-related information (processed securely via third-party providers)
• Any information you voluntarily provide through forms or communications

2. How We Collect Information

• Website contact forms
• The reservation booking process
• Direct communication (phone, email, SMS)
• Website usage (cookies and analytics tools)

3. Why We Collect Your Information

• To process and manage reservations
• To communicate with you regarding your stay
• To provide customer support
• To send important service-related notifications
• To improve our website and services
• To fulfill contractual obligations and provide the services you request

4. SMS Communications & Consent

If you provide your phone number and opt in through our website contact forms or reservation checkout, you may receive SMS messages regarding:

• Reservation confirmations
• Booking updates
• Customer support responses
• Operational notifications regarding your stay

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For assistance, reply HELP. We do not share, sell, rent, or distribute your phone number or SMS consent information to any third parties for marketing purposes.

5. How We Use Your Information

• Managing bookings and guest services
• Responding to inquiries
• Sending transactional and service-related messages
• Improving the customer experience

6. Sharing of Information

We do not sell or rent your personal information. We may share your information only with trusted third parties strictly necessary to operate our business, such as:

• Payment processors
• Booking system providers
• Communication service providers (e.g., SMS platforms)

These providers are permitted to use your information only to perform services on our behalf.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Payment Handling

Payment information is processed securely by third-party payment providers. We do not store full payment card details on our servers.

10. Your Rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time

To exercise these rights, please contact us using the information below.

11. Cookies and Tracking

We may use cookies and similar technologies to enhance the user experience and analyze website traffic. You can control cookie settings through your browser.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Information

• Call or Text: 979-217-7998
• Email: info@twinoaksresort.com
• Located At: 5390 Interstate 10, Alleyton, TX 78935

Questions about this page? Contact Twin Oaks Resort at 979-217-7998 or info@twinoaksresort.com.